1. Your Privacy

IntimaBalance Counselling is committed to protecting your privacy and handling your personal information with care, respect, and confidentiality.

 

 

2. Information Collected

When you contact or book a session, the following information may be collected:

 

• Name and contact details

• Booking and appointment information

• Information you voluntarily share during sessions or via forms

 

This information is used solely for the purpose of providing counselling services and managing appointments.

 

 

3. Confidentiality of Sessions

All counselling sessions are confidential and conducted in accordance with professional ethical standards. Information shared during sessions is not disclosed to third parties without your consent, except where required by law.

 

Confidentiality may be broken only in the following circumstances:

 

• If there is a serious risk of harm to you or others

• If there is suspected abuse of a child or vulnerable person

• If disclosure is required by law or court order

 

 

4. Online Counselling & Data Security

Sessions are conducted online using secure platforms. While every effort is made to protect confidentiality, clients are encouraged to ensure they are in a private space and using a secure internet connection.

 

Electronic records and communications are stored securely and accessed only when necessary for professional purposes.

 

 

5. Emails, Messages & Communication

Email, WhatsApp, and online forms are used primarily for administrative communication such as scheduling, reminders, and session information. These channels are not suitable for urgent or crisis communication.

 

 

6. Data Storage & Retention

Personal information is retained only for as long as necessary to fulfil professional, ethical, and legal obligations. Reasonable steps are taken to protect all stored information from unauthorised access.

 

 

7. Your Rights

You have the right to:

 

• Request access to your personal information

• Request correction of inaccurate information

• Ask questions about how your information is handled

 

Requests can be made by contacting:

cecilia@intimabalance.com

 

 

8. Changes to This Policy

This policy may be updated from time to time to reflect changes in practice or legal requirements. The most current version will always be available on this website.