1. Nature of the Service

IntimaBalance Counselling provides professional online counselling services for individuals and couples. Counselling is a supportive, reflective process and does not replace medical, psychiatric, or emergency care.

 

 

2. Online Sessions

All sessions are conducted online via secure video platforms. Clients are responsible for ensuring a private, quiet space and a stable internet connection for sessions.

 

 

3. Appointments & Payments

Sessions are booked in advance, and payment is required to confirm an appointment. All fees are charged per session unless otherwise agreed in writing.

 

 

4. Cancellation & Rescheduling Policy

Appointments may be cancelled or rescheduled with at least 24 hours’ notice.

Cancellations made with less than 24 hours’ notice, or missed appointments, are charged in full.

 

 

5. Confidentiality

All sessions are confidential and handled in accordance with professional ethical standards.

Confidentiality may be broken only where required by law, or if there is a risk of serious harm to the client or others.

 

 

6. Scope of Practice

As a counsellor, I do not diagnose medical conditions or prescribe medication. Where appropriate, I may recommend collaboration with other healthcare professionals.

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7. Appropriate Communication and Content

All communication with the counsellor must remain respectful and appropriate. Unsolicited explicit, sexual, or graphic content (including images, videos, or messages) will not be reviewed or engaged with. Counselling is conducted within a structured, consent-based therapeutic process, and the counsellor reserves the right to decline or discontinue contact where communication falls outside professional boundaries or scope of practice.

 

 

8. Client Responsibility

Clients are responsible for their own well-being and decisions outside of sessions. Counselling is a collaborative process, and outcomes cannot be guaranteed.

 

 

9. Jurisdiction

Services are provided online and governed by applicable professional and ethical standards. Clients accessing services from outside Portugal do so at their own discretion.

 

 

10. Agreement

By booking and attending a session, you confirm that you have read, understood, and agreed to these Terms & Conditions.