1. Nature of the Service

IntimaBalance Counselling provides professional online counselling services for individuals and couples. Counselling is a supportive, reflective process and does not replace medical, psychiatric, or emergency care.

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2. Online Sessions

All sessions are conducted online via secure video platforms. Clients are responsible for ensuring a private, quiet space and a stable internet connection for sessions.

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3. Appointments & Payments

Sessions are booked in advance, and payment is required to confirm an appointment. All fees are charged per session unless otherwise agreed in writing.

 

4. Cancellation & Rescheduling Policy

Appointments may be cancelled or rescheduled with at least 24 hours’ notice.

Cancellations made with less than 24 hours’ notice, or missed appointments, are charged in full.

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5. Counselling Packages, Validity & Refunds

IntimaBalance offers discounted three-session counselling packages for individuals and couples. Packages are valid for three months from the date of purchase, and all sessions should be scheduled and completed within this period.

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We understand that circumstances and counselling needs may change, and clients are free to discontinue counselling at any time.

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If a client chooses to discontinue counselling before completing their package, the package discount will no longer apply. Any sessions already attended will be charged at the standard individual-session rate applicable to that service at the time of purchase, rather than the discounted package rate. The cost of completed sessions will be deducted from the original package payment, and any remaining balance will be refunded.

Sessions missed or cancelled with less than 24 hours' notice will be treated as used sessions and charged in accordance with our cancellation policy.

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Refunds will be processed to the original payment method wherever possible. Requests involving exceptional circumstances, package expiry, or statutory consumer rights will be considered in accordance with applicable law.

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Purchasing a counselling package does not guarantee availability at a particular appointment time. All sessions remain subject to scheduling availability.

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6. Confidentiality

IntimaBalance Counselling is committed to maintaining confidentiality and protecting client information in accordance with applicable professional and data-protection requirements.

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Confidentiality is subject to certain legal and safeguarding limitations, including circumstances involving serious risks of harm or legally required disclosures.

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Clients are encouraged to review the Privacy & Confidentiality Policy, available at:

https://www.intimabalance.com/privacy-policy

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Additional confidentiality arrangements apply to couples counselling, particularly where individual conversations take place as part of the shared counselling process. These are explained in the Counselling Confidentiality Agreement.

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7. Scope of Practice

As a counsellor, I do not diagnose medical conditions or prescribe medication. Where appropriate, I may recommend collaboration with other healthcare professionals.

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8. Appropriate Communication and Content

All communication with the counsellor must remain respectful and appropriate. Unsolicited explicit, sexual, or graphic content (including images, videos, or messages) will not be reviewed or engaged with. Counselling is conducted within a structured, consent-based therapeutic process, and the counsellor reserves the right to decline or discontinue contact where communication falls outside professional boundaries or scope of practice.

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9. Client Responsibility

Clients are responsible for their own well-being and decisions outside of sessions. Counselling is a collaborative process, and outcomes cannot be guaranteed.

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10. International Online Counselling

IntimaBalance Counselling is based in Portugal and offers online counselling to adults in Portugal, South Africa and internationally, where the service can be provided appropriately and lawfully.

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Clients attending from other countries are encouraged to disclose their country of residence and their location at the time of counselling, as these may affect service suitability, emergency arrangements and applicable legal requirements.

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IntimaBalance Counselling may decline, pause or refer a client where legal, professional, safety or practical considerations make online counselling unsuitable.

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Nothing in these Terms & Conditions removes rights or protections that apply under mandatory law.

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11. Agreement

By booking and attending a session, you confirm that you have read, understood, and agreed to these Terms & Conditions.